TourLink
How we process personal data when you use our website, submit requests and work with TourLink travel services.
The TourLink website is operated by TourLink LLC, a tour operator based in Tashkent, Uzbekistan. In this policy, "TourLink", "we", "us" and "our" refer to the company that runs the website and handles travel enquiries.
This policy applies when you visit tourlink.uz, submit a form, request a tour programme, communicate with our team by email or messenger, subscribe to updates, or provide data needed for a travel service. The public website does not include personal accounts, online payments, wallets or marketplace dashboards. If such features are introduced in the future, this policy will be updated before they are made publicly available.
name, email, phone number, company, country, preferred language and messenger contact.
dates, countries and cities, group size, traveller profile, comfort level, budget guidance, meals, accessibility needs and route preferences.
passport data, nationality, date of birth, visas or permits, emergency contacts, accommodation and transport, where required for a confirmed or nearly confirmed service.
messages, attachments, call notes, support history and correspondence about a proposal.
IP address, browser, device, pages viewed, referral source, consent settings, security logs, analytics events and error reports.
We use personal data to respond to enquiries, prepare proposals, coordinate travel services, communicate with travellers and partners, manage bookings, support clients, improve the website, protect it from misuse, maintain business records and meet legal or operational obligations. Please do not send passport scans, medical information, payment card details or other sensitive documents through the general website form unless we have specifically requested them through an appropriate channel.
Where needed for an enquiry or confirmed service, we may share necessary data with TourLink staff, guides, drivers, hotels, restaurants, transport providers, venues, visa or permit support partners, agencies, corporate clients, IT suppliers, accountants, advisers, banks, public authorities or other parties involved in delivering the service. We do not sell personal data.
TourLink is based in Uzbekistan. Website hosting, media storage, analytics, email, monitoring and other technical tools may use providers in other countries. We use such services only to operate the website or deliver requested services and aim to share only the data they need.
We keep personal data for as long as reasonably necessary for the purpose for which it was collected. Booking, accounting, tax, tourism, security, dispute and legal compliance records may be kept longer than routine enquiries. Mailing list data is kept until you unsubscribe or the list is closed.
Depending on applicable law and your situation, you may ask us to confirm processing, access your data, correct it, delete it where there is no lawful reason to keep it, restrict or object to certain processing, withdraw consent or unsubscribe from marketing messages. Before fulfilling a request, we may need to verify your identity.
Use of cookies and similar technologies is described in our Cookie policy. At launch, we do not use advertising or remarketing cookies.
We apply technical and organisational measures to protect personal data. No website, email or messenger can be fully secure, so please avoid sending unnecessary sensitive data through unsecured channels.
We may update this policy when the website, services, tools, suppliers or legal obligations change. The revised version will show a new update date.
For questions about this page or TourLink services, email info@tourlink.uz or use the contacts published on the website.